Valuu.

Privacy Policy

Effective 2026-07-31

Valuu (valuu.app) (“we”) respects your privacy. This notice explains what we collect, why, who we share it with, and the rights you have under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA).

1. Data controller

  • Valuu (valuu.app) is the data controller for this service.
  • Contact details for privacy matters are at the end of this notice.

2. What we collect

  • If you submit a valuation request: your LINE user ID (when you sign in with LINE), the item photos you upload, the brand, model, condition and included accessories, your asking price, the approximate area convenient for you, and the contact channel you provide.
  • If you claim a shop: your LINE user ID and the shop details you enter or edit.
  • General visitors: the pages opened, the time, device type, operating system and a coarse language tag. We store only a daily “visitor code” derived from a one-way hash of IP address, browser and the date — it rotates every day and cannot be traced back to you. We do not store raw IP addresses or user agents.
  • Cookies we use: your chosen language/market, a sign-in cookie for shop owners, and an internal cookie so our own traffic is excluded from statistics. We use no advertising cookies and no third-party trackers.

3. Why we use it, and on what basis

  • To send your item details and photos to relevant buyback shops so they can quote — based on the consent you give when submitting.
  • To send offers and your case link back to you on LINE — under the same consent.
  • To produce aggregate statistics and to prevent abuse or spam — based on our legitimate interest.
  • We never sell your personal data and do not use it for targeted advertising.

4. Who we share it with

  • Shops invited to your case can see the item photos and details you submitted, so they can quote.
  • They cannot see your name or contact channel until you choose that shop yourself.
  • The location shown to shops is a broad area, never your precise location.
  • Service providers we rely on: LINE (sign-in and messaging) and our hosting provider.

5. Signing in with LINE

  • When you sign in with LINE we receive your LINE user ID so we can link your case and message you back.
  • Your use of the LINE app itself is governed by LINE’s own policies, which are separate from this notice.

6. How long we keep it

  • Valuation cases and attached photos: no longer than 24 months from the day you submit the case; deleted automatically after that.
  • Shop owner accounts: for as long as the shop is in use.
  • Visit statistics: kept in a form that cannot identify you.

7. Your rights

  • You may request access and a copy of your data, correction, erasure, restriction, object to processing, and withdraw consent at any time.
  • Withdrawing consent does not affect processing already carried out, but we will no longer be able to forward your case to shops.
  • Contact us using the details below; we will respond within 30 days.
  • You also have the right to lodge a complaint with Thailand’s Personal Data Protection Committee office.

8. Security

  • The site is served entirely over HTTPS.
  • Visitor identifiers are one-way hashed and rotated daily.
  • Back-office pages are restricted to authorised people only.

9. Changes to this notice

  • If we make material changes we will update the effective date above and post the change on the site.

Contact us

Valuu (valuu.app)

Message us on LINE

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